If you have tested positive for COVID-19 and have questions:
Individuals who have tested positive for COVID19 and provided a cell number to the testing site at the time they took the COVID19 test, will receive a text message from Ventura County Public Health (VCPH) with a survey link for case investigation/contact tracing purposes. The message is in English and Spanish. Please respond to the text message by completing the text survey.
In the text survey, you will find information on isolation/quarantine, links to more information and resources and VCPH Communicable Disease (CD) unit’s main phone line.
If you complete the survey and indicate that you are unable to self-isolate, your case is noted and you will be assigned to a case investigator. The case investigator will contact you for follow up and assistance.
If you do not provide a cell phone number to the testing site, you will be assigned to a case investigator for follow up.
VCPH’s main CD line (805) 981-5201 is staffed 7 days a week from 8:00 am to 5:00 pm. If someone calls after hours, they are provided with an after-hours number they can call, or they can leave a message that VCPH will return their call the next day. The recording is in both English and Spanish.
Individuals needing assistance with isolation/quarantine can call the helpline at (805) 981-5201. It is staffed 7 days a week from 8:00 am to 5:00 pm. A nurse is also available to speak to after hours.