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With California’s announced re-opening on June 15, the City of Moorpark is updating the business hours for its City Hall public counter. Beginning June 15, City Hall will be open Monday through Friday, as follows:
All existing options to obtain City services on-line through the City’s Virtual Counter (www.moorparkca.gov/VirtualCounter) and by telephone will remain available. Customers may make appointments and access services over the phone by calling (805) 517-6200.
The decision to reserve afternoons for appointments is the result of positive customer feedback on the City’s current appointment-based system that was necessitated by the COVID-19 pandemic. “As a result of the pandemic, our customers have largely already transitioned to on-line and phone-based services. Also, our in-person customers have been very happy with our system of appointments and tell us they want to preserve that option going forward,” said City Manager Troy Brown. He added, “Although it was originally deployed to minimize customers’ exposure to other people during the pandemic and to allow time to clean our surfaces between customers, the public also really appreciated never having to wait in lines.”
Based on customer behaviors and volumes experienced during the pandemic, Interim Community Development Director Douglas Spondello expects that visitors to City Hall will usually be able to get same-day appointments in the afternoon. “As long as we can honor the appointments we committed to, we will help anyone and everyone as expediently as possible,” Spondello said. He also advised that the City will continue to look at City Hall hours in the coming months to determine if the system is working. “Our team is committed to offering service that is responsive to the needs and convenience of our community. These needs change, particularly as the state reopens and the day-to-day nature of how business is conducted changes. We will monitor feedback and counter trends over the summer to determine if our schedule needs to be adjusted down the road,” said Spondello.
Like many businesses, City Hall has gone through a series of closures and re-openings throughout the pandemic. City Hall originally closed to the public on March 18, 2020, and re-opened on June 22, 2020 with walk-in service until 2:00 p.m. and then appointments-only after 2:00 p.m. During the peak of the COVID-19 pandemic, City Hall then closed again on January 11, 2021, when multiple City employees were afflicted with COVID-19 and over a thousand Ventura County residents were newly afflicted every day. City Hall then re-opened with morning walk-in service and afternoon appointments on February 11, as new case rates fell and as City staff recovered.
“One thing that has not changed is the City staff’s commitment to serving the community,” said Brown. “Even during City Hall’s closure to the public, City staff was still working from inside the buildings, from home, and in the field every day.”
Appointments are not required at the Moorpark City Library and Arroyo Vista Recreation Center; both facilities are open for walk-in service during standard business hours. The Moorpark Active Adult Center remains closed to the public at this time.