FAQs • Moorpark, CA • CivicEngage

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How do I request an item?: Click on "Place Request." Enter your library card number and PIN. Confirm that you have selected the correct item, select your pick-up library from the drop-down menu, and click "Submit Request."

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1. How do I get a library card?: Patrons wishing to apply for a library card must show proof of identity and residence. Patrons may fill out an application online by clicking on Get A Card at moorparklibrary.org. Please note that new cardholders must also sign an application form in person.

2. Do I need to pay for a library card?: First-time library card applicants residing in California are eligible to receive a free library card. Out-of-state residents are charged a $25.00 registration fee.

3. What if I lose my card or forget to bring it to the library?: Replacement cards are available for $1.00. A valid ID is required to access your account.

4. What's my account PIN?: Your PIN is the last four digits of the telephone number you provide when applying for a library card.

5. How many items can I check out at a time, and for how long?: Patrons whose accounts are in good standing can check out up to thirty items, including a maximum of five DVDs and five Audiobooks. Most items circulate for three weeks, and patrons have the option to renew items for an additional three weeks as long as another patron hasn't requested them.

6. Can I renew items online?: Yes. Go to moorparklibrary.org and log in to your account. You can select all or individual items for renewal.

7. How much are late fees?: Your library account is charged 20 cents per day for each late item.

8. How can I limit my search for an item in the online catalog?: After searching for title, author or keyword, use the pull-down menus to refine your search by Publication Date, Format, Language, etc.

9. How can I view only the items that are available at Moorpark City Library?: After your initial search in the online catalog, filter your results by selecting Moorpark City Library from the list of libraries on the left side of the screen.

10. How do I request an item?: Click on "Place Request." Enter your library card number and PIN. Confirm that you have selected the correct item, select your pick-up library from the drop-down menu, and click "Submit Request."

11. With multiple results from my item search, which record should I choose for my request?: Place your request on the search result that shows the most available copies.

12. How do I submit a Suggestion for Purchase if an item is not available to borrow?: The Suggestion for Purchase link is on the bottom left of the search results screen. You may also suggest an item for purchase at the Circulation Desk in the library.

13. Can I use a computer in the library?: Yes, patrons can use a computer in the library once a day for at least one hour.

14. Does the library have WiFi?: WiFi is available at the library.

15. Can I print and copy at the library?: Moorpark City Library offers self-service printing from library computers and mobile devices (black & white: 15 cents; color: 50 cents per page). A photocopier is also available (black & white: 10 cents; color: 25 cents per copy).

16. Can my child use the library alone?: Children over the age of 10 may use the library alone. Please note that library staff are not responsible for minors in the library.

17. Is the information in my account confidential?: Yes. Under California law (Government Code, Title 1, Division 7, Chapter3.5, Sections 6254 (j) and 6267), library records are confidential. Staff will protect the confidentiality of library patron records accordingly and are restricted by law from releasing personal information or information about what a patron has checked out or placed on reserve.

18. What should I do if I've lost or damaged a library item?: Please visit the library as soon as possible, or contact us by calling (805) 517-6370.

19. What is OverDrive?: OverDrive is the platform for downloading eBooks and eAudiobooks. You can view and download titles by clicking on the eBooks & eAudiobooks link at moorparklibrary.org.

20. What is the Summer Reading Club?: The Summer Reading Club is a national library program offering a variety of fun reading-related activities for children of all ages. Sign-ups begin in mid-June. Summer Reading Club kicks off the third week of June and runs through the first week of August.